Terms of service

The service

Ring is an online system for running a property. It covers:

• Rooms and rates: the planner, the rate manager and channel connections.
• Guests: guest conversations, offers, vouchers and digital check-in.
• Money: bills, payments and compliance reminders.
• Partners and team: the agent portal, front desk and operations, and team briefings.
• Ask Ring: an AI assistant.

Add-ons such as Dhow Restaurant & POS and Dhow Finance are offered separately. The features in each plan are described on ring.properties or in your quotation.

Accounts

• You create staff accounts for your team and decide what each person can do.
• You keep sign-in details private, and remove people who leave.
• You are responsible for what is done under your accounts.
• Travel agents you invite use the agent portal under these terms and your agreement with them.

Plans, fees and payment

• Fees: fees are shown on ring.properties or in your quotation, in US dollars, and are charged monthly in advance unless agreed otherwise.
• Taxes: prices exclude taxes that apply in the Maldives, which are added where required.
• Late payment: if payment is more than 14 days late, we may pause the service after giving you notice. We restore it as soon as payment is received.
• Price changes: we may change prices with at least 30 days’ notice. The new price applies from your next billing period.
• Third-party fees: fees charged by others (for example booking-site commissions, bank or card fees, or messaging fees) are paid by you to them and are not part of Ring’s fees.

Starting, changing and cancelling

• Set-up: set-up, training and moving your existing bookings into Ring are included as described in your plan.
• Changing plan: you may change plan at any time. Upgrades apply immediately; downgrades apply from the next billing period.
• Cancelling: you may cancel at any time. The service continues until the end of the period already paid, and paid fees are not refunded for part-months.
• If we stop the service for a breach: we may end the service if you seriously break these terms and do not fix it within 14 days of our notice, or immediately if your use puts guests, other properties or Ring at risk.

Your data

• It’s yours: the information you and your guests put into Ring belongs to you.
• How we use it: we use it only to provide, support, secure and improve the service for you, as described in our Privacy policy.
• Your legal duties: you are responsible for having the right to collect your guests’ information and for meeting your legal duties, for example guest registers, tax records and replying within each messaging channel’s rules.
• Export: you can ask for an export of your data at any time, and for up to 30 days after your subscription ends.
• Deletion: after 90 days we delete your data, except anything the law requires us to keep.

Acceptable use

You agree not to:

• use Ring to send spam, advertising or bulk messages through connected social or messaging accounts;
• break the rules of the services you connect (for example Meta, WhatsApp, booking sites or banks);
• try to access other properties’ information, disrupt Ring, or copy or resell the software;
• upload anything unlawful.

Connected services

Ring connects to services run by others: booking sites through our channel manager, banks, Meta (WhatsApp, Instagram and Messenger), Google, Telegram, and others. Those services have their own terms and may change or stop features at any time. We will do our best to keep connections working, but we are not responsible for their availability or decisions, such as a booking site refusing a rate or a bank declining a card.

Ask Ring (AI)

Ask Ring prepares answers and actions from your data, and anything that changes a booking, a charge or a message waits for a person to approve it unless you turn on an automatic action. AI can make mistakes: check important answers before acting on them. You remain responsible for what your property sends and charges.

Availability and support

• Availability: we work to keep Ring running, secure and backed up, and we plan maintenance for quiet hours where possible. We cannot promise the service will never be interrupted.
• Support: available through WhatsApp, phone and email, shown at ring.properties/support.

Ownership of Ring

Ring, the Ring app, the Ring name and logo, and all software and designs remain the property of Abdul Sameeu Imad. Your subscription gives you the right to use Ring for your properties while it is active.

Confidentiality

Each side keeps the other’s non-public business information confidential, and uses it only for this agreement.

Liability

• What we cover: Ring is provided with reasonable care and skill. To the extent the law allows, we are not liable for indirect losses such as lost profits, lost bookings or reputation.
• Limit: our total liability in any 12 months is limited to the fees you paid us in the 3 months before the event.
• What isn’t limited: nothing in these terms limits liability that cannot be limited by law.

Changes to these terms

We may update these terms. For important changes, we will tell you at least 30 days in advance. Continuing to use Ring after a change means you accept it.

Law

These terms are governed by the laws of the Republic of Maldives, and the courts of the Maldives decide any dispute. We will always try to solve a problem together first.

For guests

If you write to or book with a property that uses Ring, your messages and booking go to that property’s team. The property, not Ring, is responsible for its answers, prices, policies and your stay. To ask about your information, see our Privacy policy and Data deletion pages.

Contact

Abdul Sameeu Imad, Ukulhas, Maldives

Email: hello@ring.properties · Phone and WhatsApp: +960 998 8668